Customer Testimonials
Great place to do business! Hilton was very helpful throughout the process and helped me get a great car!
Scheduling a test drive that was convienient for me was an easy first step. I think worked with both Greg, a manager, and Derek, a salesperson when I got to the dealership. They were both friendly, relaxed and attentive. After deciding to move forward with my purchase, we hit an unexpected snag. The dealership had JUST gotten the car in stock and the title was supposed to be on its way, but the previous owner was having a hard time parting with it. Derek and his managers worked tirelessly to resolve the issue as quickly as possible and kept me ... Read More DealerRater - May 28, 2026
Working with Derek on the purchase of my new TAOS, SUV was wonderful. He was very knowledgeable and had answers to all my questions.
A pleasure working with Hilton, James/manager, and Olivia. This dealership offers a zero sales pressure atmosphere and really seeks to understand a family's needs to place them in the appropriate car. Hilton was very efficient and respectful of my time. He helped me test drive and explain the features of every car that fit my every day needs. Committing to a car is overwhelming enough. There were times, I would see a really nice looking car and Hilton would remind me that it didn't have a feature I requested earlier but that it could be added on ... Read More DealerRater - May 26, 2026
Josh was very helpful and polite. One of the smoothest experiences I have had. Would buy from Mastria and Josh again.
I had recently purchased a vehicle from Josh Zion of Mastria, and it was a very good experience. Josh was efficient and quick, I would recommend him to anyone.
I recently purchased a new vehicle from Mastria Volkswagen and had an outstanding experience working with Derek. From start to finish, he was extremely pleasant, professional, and very knowledgeable about the vehicle and the entire purchasing process. He made sure every detail was taken care of and truly made the experience smooth and stress-free.
One thing I especially appreciated was the thorough orientation he provided on the car. With so many features and amenities, he took the time to explain everything clearly and answered all of my questions patiently. If there was ever a question he did not immediately know ... Read More DealerRater - May 19, 2026
My experience has mostly been positive at MASTRIA in Raynham. This time ( I am a repeat customer) it was great because of Hilton Andrade. He made the experience a lot easier.
I don’t usually leave reviews, but Derek Walsh at Mastria Volkswagen absolutely deserves one. Buying a car can sometimes feel stressful or overwhelming, but Derek made the entire process easy and enjoyable from start to finish.
My wife and I came in with a lot of questions and were still unsure about which vehicle would be the best fit for us. Derek was incredibly patient and took the time to walk us through multiple models, explaining the differences and features in a way that actually made sense. He never made us feel rushed and genuinely wanted us to be ... Read More DealerRater - May 11, 2026
We had an outstanding experience working with Derek Walsh at Mastria Volkswagen. From the very beginning, Derek was patient, attentive, and genuinely focused on helping us find the right vehicle for our needs. He took the time to answer all of our questions thoroughly, explain the differences between models, and even brought out multiple vehicles for us to compare without ever making us feel rushed or pressured.
What really stood out was Derek’s knowledge of the products and his passion for making sure his customers are truly happy with their purchase. After buying many vehicles over the years, we’... Read More DealerRater - May 11, 2026
I had a great experience with Derek Welch when buying my car! He was professional, knowledgeable, and took time to explain everything clearly! Highly recommended Derek if you’re looking for someone who genuinely cares about her clients:)
I went to Mastria Volkswagen looking for a new car to replace my Jetta. I ended up working with Hilton and things went smoothly without any issue. I recommend Mastria to anyone looking for a vehicle and will recommend it to people I know.
I'm so happy I chose Mastria. They are the best for a stress free and enjoyable car buying experience. Luis was a pleasure pleasure to work with. He made sure to answer every question and worked with me to guarantee I found the exact car I was looking for.
Greg and Hilton were very helpful through the entire process! They answered all my questions and made me feel comfortable.
I had a great experience purchasing my first VW with Hilton. He took the time to answer my questions and his product knowledge was unsurpassed!
My frist Vw and let me tell you hilton was great at what he did customer service was it for me my 2024 Vw .Tracyann
I just bought my 1st VW from Derrick and I can't say enough about the experience! It was the best car buying experience I've ever had. I felt zero pressure and was completely comfortable and taken care of. Derrick went above and beyond!
I just bought my 3rd vehicle through Mastria VW, and had a great experience as usual. Hilton Andrade was fantastic - very easy to chat with, super helpful, and an all a round wonderful person to work with. You can’t go wrong with Mastria!
I had a great experience purchasing a VW Tiguan SE. Although my rambunctious family arrived at 4:00 and the store closes at 5:00, everyone made time for us and never felt like we were an inconvenience or anything other than a valued customer. Derek Welch and the entire team made our purchasing experience a blast! Thank you!
Fabulous service Professional and Friendly Very knowledgeable Hilton and Mark were both wonderful Hilton even gave my sister tips on her Tiquan that she bought from another dealership in December From buying to bringing home 2 days They contacted insurance got the registration and did the sticker all within 24 hours I’ve previously bought 4 Jettas from another dealership same one for the 4 cars and did not get the same kind of service I got at Mastria Thank you
Hilton Andrade and Mark Riggles were a pleasure to work with. Hilton was thorough with paperwork and addressed all concerns.
Great dealership woth fair price and great team who took care of our whole family
Buying a car is usually so stressful but this experience was straight forward and anything but stressful. We enjoyed working with Hilton Andrade who was very knowledgeable and sincere. We drove up from the Cape with our golden retriever and Hilton even invited our pup to join us so that he could enjoy a cup of water. We are very happy with our “new to us” jeep!
Great experience at Mastria Volkswagen! Huge shoutout to Derek for making the process smooth and stress-free, and to Mark for being clear and helpful with financing. Highly recommend working with them!
I have purchased including today 5 Jettas The other 4 were from another dealership I was so impressed with the greeting the smiles and Hilton’s overall personality Very efficient Had the car that I had picked out on carfax ready and waiting for me Shout out to Hilton the business guy (sorry forgot your name ) and to Mastria Volkswagon in Raynham All awesome and Thank you
Very good experience. Josh Zion was knowledgeable and gracious. No pressure or rush at any point. Helped us get the comparisons we needed to make the best purchase possible for us. I think we did! Lori Harris
I had a great experience working with Hilton while purchasing my car. From the moment I walked in, he was friendly, professional, and genuinely interested in helping me find the right vehicle—not just making a sale. He took the time to listen to my needs, answered all of my questions clearly, and never made me feel pressured.
Great customer service and awesome people that work here. Luis stayed late to help me complete my trade in and got me the best deal I could. Now to have fun in my 2022 tiguan r line
It was a pleasure meeting Hilton in the process of purchasing a new vehicle. He was knowledgeable and very easy to work with, without making you feel pressured. We are certainly going to to enjoy our new 2026 Tiguan. Thanks again Hilton.
It was a true pleasure to work with Hilton and the team in my purchase of a certified VW Tiguan. Provided me with lots of details about the car, no pressure, very focused on my requirements and needs. I will return to Mastria for next car.
Luis Reyes made the experience perfect start to finish! So happy with my new car and how easy the leasing process was. Thank you Volkswagen team!
I had the pleasure of working with hilton and I love my new jeep! Great job hilton!
I bought a 2025 Volkswagen Atlas from them - dealership had a number of attractively priced cars so I came up from Westchester NY to look at their cars. Josh Zion was the sales guy - very friendly and professional, followed up with me and arranged that the car was brought to me here in NY to have the car registered. Great service for a reasonable fee. I am very happy with my "new" (CPO) top of the line Atlas. Would recommend the dealership in general and Josh specifically.
Dealing with Josh was a relaxing and enjoyable experience. Everyone was very professional and friendly. Highly recommended them.
I don't usually leave reviews but working with Joshua Zion made what is usually a stressful and hectic process feel calm, controlled, and straightforward. Joshua is a straight shooter and is willing to go the extra mile - even assisting me with dropping of a rental vehicle down the street. The vehicle was priced very agressively and I walked out the door with keys in hand and a smile on my face. Can't wait to get the beauty out on the road!
Outstanding car buying experience. They made the process very easy. My rep, Derek, was great and took the time to teach me all the new car features.
Good experience easy to work with. Would recommend to anyone looking to purchase a VW
I worked with Luis Reyes while leasing my first car, a 2025 Jetta, and I really appreciated how kind, respectful, and attentive he was throughout the process. He genuinely listened to what I was looking for and never made me feel rushed or pressured. He was also very responsive and easy to communicate with, which made everything feel much more comfortable. Leasing for the first time can feel intimidating, but Luis made the experience smooth and positive. I’m very grateful for his help and would absolutely recommend working with him.
I would never ever recommend this dealership. From the initial buying process (they sold me a car with no title) to repair work I’ve had done. They just lie!! Buyer beware.
Hilton was very good to work with. Easy negotiation and we were able to get to a spot that was mutually beneficial. Hilton communicated very well and kept things moving forward and was very satisfied.
I just leased a vehicle for the first time at Mastria Volkswagen, a 2026 Volkswagen Jetta. I had never done this before, so I appreciated Joshua guiding me through the process and making it easy. He was also very attentive and knowledgeable and made sure I was comfortable. My experience at other dealerships while I was shopping around was stressful and high pressure, with the salespeople playing "the game" with me, if you will, which I didn't appreciate. My experience at Mastria was the opposite, thankfully. I found the customer service to be excellent, and the rate I ... Read More DealerRater - Feb 17, 2026
I recently bought a vehicle from GMC Mastria and had the most pleasant experience! I was dreading car shopping and it had been many years since my last car purchase. On my first day out there to start looking, I went to Mastria and sales representative Derek Welch was super helpful leaving me pleasantly surprised. While the initial car I was interested in wasn't the one for me, Derek took the time to learn about my needs and wants for my next vehicle. He presented me with options in a laid back, casual no pressure manner. Mastria was the ... Read More DealerRater - Feb 12, 2026
Mastria Volkswagen continues to provide excellent service with professional service writers and knowledgeable well trained technicians. Waiting area is comfortable, clean and inviting. I would definitely recommend this dealership for all your VW needs.
I recently purchased a 2025 Audi Q5 from Mastria Volkswagon and I couldn’t be happier with the experience, thanks to Luis R. From the very beginning, Luis made the entire process smooth, efficient, and completely stress-free.
Luis was friendly, professional, and extremely customer-focused. He was prompt with follow-ups, answered every question thoroughly, and made sure I felt comfortable and informed at every step of the purchase. There was never any pressure—just clear communication and genuine support throughout the process.
From the initial inquiry to the moment I drove off the lot in my new Q5, everything was seamless. Luis’... Read More DealerRater - Feb 3, 2026
Both Josh and Mark were a pleasure to work with. They made the whole process smooth and efficient. Would recommend Mastria VW!
Great dealership! Hilton and Mark were great to work with! The whole process was smooth, professional and genuine. Highly recommend mastria vw.
My wife and I purchased a Certified Pre-Owned VW the weekend before New Year's. We are very pleased with our new car and the buying experience at Mastria. Everyone from Hilton, our sales advisor, to Mark, the business manager, were very professional and helpful. Mastria gives car buying a good name!
Exceptional customer service. I had the best salesman - Luis Reyes and the loan specialist Mark was amazing . I will highly recommend this location everyone in a whole was great and attentive. I was shopping around for cars but made my purchase here and I have no regrets. Thank you again Mastria .
Very welcoming environment. I was greeted at the door immediately and set me up with Derek Welch, salesperson who was so helpful, easy to talk to. He listened and was very transparent and up front. He guided me through the process and let me know step by step where my vehicle was in the purchasing process. I never felt pressured or felt like I was being taken advantage of. I would strongly recommend him and this dealership for purchases and I would use them again! Thank you!!
They made everything very easy for an out of state buyer. I would gladly buy from them again.
I have been dealing with Mastria for service on my VW and Audi for years. At a recent trip, i noticed and test drove a 2022 Audi q7. I had the pleasure of working with Hilton Andrade who made the whole process smooth and easy and ran through the whole cars in and outs… great experience and salesman.
Best car purchase process I've ever done, and I've bought a fair amount of vehicles. Prices were spot on, and truly no pressure from the Sales team, and our Salesman, Luis Reyes, couldn't have been more informed or better to work with. Highly Recommend both Mastria and Luis.
Hilton was great to work with, made the entire process seamless! Will definitely be back in the future
Excellent experience at Mastria VW. From calling ahead to confirm the make/model of cars we were interested in to purchasing a new used Tiguan, the entire process was very easy and transparent. Our sales lead, Hilton, was excellent and his professionalism and knowledge went above and beyond. Would definitely recommend Mastria VW as the top VW dealership in the region.
Josh was very helpful when I was looking for a car and was able to help me find the perfect car for me!
I had a great experience working with Joshua Zion while purchasing a Volkswagen. He was very knowledgeable and kind, assisting me in test driving a few cars in order to find the right one. I am very happy with my atlas cross sport.
Fast easy and quick car buying process from Josh, they were able to handle my needs post purchase with no issue.
Great experience and Josh Zion, my salesman, was also great! Highly recommend this dealership for new or used vehicles.
Our salesperson, Hilton Andrade, was so great to work with. He was professional during the sale and continued to follow up with us until we picked up our vehicle.
Luis Reyes sold me the ‘25 Jetta GLI. Luis was courteous, friendly, knowledgeable and professional. In fact, everyone I interacted with at Mastria VW was helpful and friendly. They’ve got great people working there!
Derek was top notch in complete tutorial of my Tiguan. Easy process highly recommend. Mastria
Just leased a 2026 Tiguan and the process was very straightforward and easy. Derek was my sales person and he was very polite and extremely informative regarding everything in the new car. Would recommend.
We bought Tiguan 2025 last week and Hilton was awesome to make everything clear for us and helped us walk through all the procedure easily. Thank you so much!
I had a very good experience purchasing my car with Derek. Very knowledgeable and took the time to review everything with me.
We purchased a New 2025 Volkswagen Tiguan 2.0T SE-R Line Black almost 10 days ago. All the way from the onset to the final stage of the process, Mr. Hilton Andrade helped us out a lot & informed us comprehensively on the specifications and features of the above mentioned vehicle. On top of that, not only have we found him extremely trustworthy, but also kind, patient and helpful with a smile on his face while replying to all the questions on our minds. Thanks to Mr. Andrade, we experienced and enjoyed a seamless and hassle-free process. Last but not least, we'd ... Read More DealerRater - Nov 30, 2025
Hilton was very polite and friendly. The building is very clean. The waiting area is nice.
Worked with Luis today; it was a wonderful experience with outstanding service. Made the decision to choose a Volkswagen even easier.
The service department was clean, efficient and friendly!!! The staff was very accommodating and had me out in no time.
Hilton, Mike, and Mark were a pleasure to work with from start to finish. Never felt pressured to purchase with the salesman or the business manager. Best buying experience I’ve ever had at a dealership.
Such a great experience! Hilton was incredibly helpful, patient and honest throughout the whole process!
I went to Mastria VW to look at an Audi Q7, I was not sure this was the car for me but wanted to check it out. I was met by a salesman named Josh. He could not have been easier to work with, no pressure at all. Answering questions I had about the car. I wanted to see other cars at other dealers before I made a choice, I met the manager as well. So often this combo is all about what can we do to get you to drive this car away today? Nothing but gentlemen. I did ... Read More DealerRater - Nov 18, 2025
I had a great experience at Mastria VW. The staff were friendly, helpful, and very knowledgeable without being pushy — which I really appreciated. They answered all my questions and made sure I felt comfortable through the entire process. The only downside was how long it took to finalize everything — it ended up being hours from start to finish. Still, the team was patient and professional the whole time, and I’m really happy with my purchase. Overall, I’d definitely recommend Mastria VW if you’re looking for a fair, no-pressure car buying experience!
Great experience buying a car and working with Hilton. He was knowledgable and eager to find me the answers to any questions I asked!
The employees were friendly and helpful. Our salesman Derek Welch was honest and a wealth of knowledge especially when it came to the specific make of vehicle we purchased- Volvo. He knew the car inside and out and shared tips and tricks. Would buy my next vehicle here!
I recently purchased a car from Hilton, and I can’t say enough about how great the experience was! Hilton was incredibly helpful, patient, and knowledgeable, guiding me through the process with ease. His expertise and genuine care made all the difference. Highly recommend working with him!
Hilton was extremely helpful, kind and professional all the way through. He is the sole reason I’m giving a star in any capacity.
I had a great experience until I didn’t, thanks to the finance manager. I left after signing paperwork thinking to myself this place doesn’t feel like a normal dealership. The mask quickly came off when I decided to cancel my warranty add ons before picking up my new vehicle (which contractually I could do at any point). Walking into the finance managers office I was met with immediate hostility and pressure to change my ... Read More DealerRater - Oct 16, 2025
The dealership is nothing, but I scam when they come to know that I am not taking finance from them. They did not send me any documents and after three days, they said they cannot sell the car out of state as they don’t have ANY logistic. There was no logistic involved because I was personally picking up the car. Be VERY AWARE before you do any deal with them, specially when you’re from out of state.
AFTER THREE DAYS THIS IS THE MASSAGE I RECEIVED FROM THERE SALES MANAGER JAMES
Hello James, here reaching out from Mastria ... Read More DealerRater - Oct 6, 2025
A good sale gone wrong. Josh Zion sold me a Volvo XC40. The sales experience on the premises was good, but the follow-up post-sale leaves me with a sour taste in my mouth.
The vehicle was sold to me with one key, which, on the surface, may be slightly inconvenient but no more than that. Turns out, the Volvo Cars App does not pair to vehicles with a missing key for security reasons. This left me without important vehicle functionality like remote start, tracking, lock/unlock, and more. My sales representative is unwilling to cover cost of a new key ... Read More DealerRater - Oct 4, 2025
Hilton, our salesman was extremely knowledgeable about the features and the software operation of the vehicle. He handled the sale with a professionalism rarely seen in auto dealerships. I would absolutely buy another car from him. 5 stars
I had previously left a review on my experience leasing my car three years ago. Today I went in to buy it and I have to say Luis Reyes gave a beyond exceptional service. I went in a bit confused about buying my lease since I never did it before and he walked me through every step of the way and beyond to make sure I was getting the best service I could. Between Luis and Mark, I couldn't ask to be in better hands. They even threw in a few extra perks as a thank you for being ... Read More DealerRater - Oct 3, 2025
Super easy buying process. Dealer has a large inventory of vehicles. I would consider this dealership for future purchases.
Could not be more satisfied with the experience provided by Hilton. His calmness, patience, and knowledge made the process as smooth as possible.
Very satisfied with mastria vw in raynham, treated me profecional and they had a lot of pation with me. Thank you!
I had the pleasure of working with Derek, who was on point from start to finish and wasted no time. He went above and beyond to make sure everything was handled smoothly, while being upfront and honest about all the available incentives. His professionalism and dedication truly made the experience exceptional.
Very seamless and quite a nice showroom. I appreciate Joshua for taking the extra step to take care of a ding on one of the door panels of the vehicle I purchased!
It was a smooth process from beginning to end, Derek was patient and knowledgable about different vehicle options. Very happy with my experience.
I didn’t end up buying a car, but Hilton made the experience worth the visit. He was friendly, knowledgeable, and took the time to show me all my options without any pressure. It’s rare to find someone in sales who is so genuine and easy to talk to. When the time comes to purchase, I’ll definitely be reaching back out to Hilton
Hilton assisted me with the purchase of a 2024 Certified Pre Owned vehicle with low mileage that was in excellent condition and for a fantastic price. Hilton worked to ensure my trade in car was fairly valued and that each step of the process was incredibly smooth. I went in on Tuesday at noon & walked out with my new vehicle on Thursday afternoon. Thanks, Hilton!!
It was finally a time to get a new car, and Mastria Volkswagen was the place to go. They were honest, helpful, and very responsive. I worked with Derek Welch, who was a rockstar! He worked with me to find the right vehicle, and was so easy to talk to! He answered any question I had with honesty and was able to help me find a great car!
Buying a car at Mastria VW was a great experience. Derek Welch went above and beyond to make sure everything was clear and straightforward. He was attentive, easy to talk to, and made the entire process comfortable. I really valued how seamless it all felt and would happily recommend Derek and the dealership to anyone in the market for a vehicle.
Josh Zion was amazing to work with! He took his time helping us find the car we were looking for and answered all our questions. Mike and Mark were also great too! Highly recommend this dealership if you are in the market for a new car! This is our second purchase from them!
Hilton was fantastic to work with. He’s professional, approachable, and really knows his stuff. He took the time to explain everything clearly and made the whole experience easy and comfortable. I appreciated his patience and the way he focused on what I was looking for. If you’re looking for someone who’s honest and genuinely cares about helping people, Hilton is the one to see
Even though I didn’t end up purchasing a car this time, I really appreciated working with Hilton. He was professional, patient, and genuinely helpful throughout the process. He answered all my questions, provided clear information, and never pressured me into making a decision. It was refreshing to work with a salesman who values honesty and customer service above all else. When I’m ready to buy, Hilton will be the first person I go to.
Hilton was friendly, professional, and made the process easy. No pressure, just great service. Highly recommend!
I had a great experience trading my car in at Mastria VW. Derek Welch, the sales expert I worked with, streamlined the process and I spent maybe 45 minutes total at the dealership over 2 days. He was quick, efficient, and accommodating. I would not hesitate to recommend or do business with Derek again!
Great experience from start to finish with Joshua! He was knowledgeable, honest, and made the whole process smooth from a first time car buyer. Highly recommend!
Josh made the car buying process easy. He was respectful, knowledgeable and put no pressure on me to make a decision. Would definitely recommend Josh and this dealership.
Today we picked up our car from Mastria Volkswagen and Derek Welch our sales person was super from start to finish. He willingly stayed extra hours the day before to be able to finalize the deal with no pressure from him. He answered all our questions and followed up. I highly reccommend him and the dealership. We also have positive interaction with sales manager Greg. We are looking forward to long term business. Pat D.
Hilton was great to work with. He was attentive without being aggressive. He paid attention to details and listened to what I wanted.
Please avoid this dealership. Their motivation is moving cars off their lot, nothing else (huge surprise, I know). I found out after buying my car that it had been in an undisclosed accident. I have had to replace all 4 tires (side note - I was pressured into buying a tire insurance policy that did not cover any of these tires) after roughly 10,000 miles and there is now an issue with the suspension, door mechanics, and lights. I do not drive this car much which adds to the sketchiness of this dealership. I fully understand that things happen, cars sometimes suck, ... Read More DealerRater - Aug 7, 2025